Vehicle handback
Car & Van Returns
Guidance for returning your vehicle at the end of a flexi lease, including fair wear and tear expectations, inspections and what to have ready on collection day.
End-of-term guidance
What we expect when the vehicle comes back
This page is based on the legacy First Flexi Lease returns guidance and has been brought into the new site so the process is available here directly.
Standard return expectation
At the end of the agreement the vehicle should be returned in a condition consistent with fair wear and tear. This means normal age-appropriate use is accepted, but damage, neglect and missing items are not.
Before collection
Clear personal belongings, remove signage or accessories that were not part of the original vehicle, and make sure keys, charging cables, handbooks, parcel shelves, load covers and any supplied equipment are available.
Condition inspection
A condition inspection may be completed before or at collection. Damage outside the accepted fair wear and tear standard can result in recharge costs, repair charges or end-of-contract invoices.
Fair wear and tear guidance
Minor age-related marks are generally acceptable. Significant dents, deep scratches, cracked glass, wheel damage, torn trim, missing trim, warning lights, avoidable interior staining and poor maintenance fall outside normal use.
Tyres, wheels and glass
Tyres should meet the legal standard and be suitable for continued use. Excessive wheel damage, damaged glass, unrepaired chips or non-compliant tyres can all lead to charges.
Servicing and maintenance history
Vehicles must have been serviced and maintained in line with manufacturer requirements and any package terms. Missing service history, missed services or warning lights can affect the return assessment.
Mileage and excess use
If the vehicle exceeds the contracted mileage allowance, excess mileage charges can apply in addition to any condition-based charges.
Outstanding issues and damage
If the vehicle has unresolved accident damage, body repairs, missing parts or a mechanical issue that should reasonably have been addressed during the term, those costs can be recovered at the point of return.
Collection day
Make sure the vehicle is accessible, reasonably clean for inspection and available at the agreed address and time. Delayed or aborted collections can cause extra administration or transport charges.
Need help before return?
If you are unsure about condition, missing accessories, timing or the handback process, contact First Flexi Lease before the collection date so any issues can be resolved early.
